Privacy Policy

Last updated: 3 April 2026

The Stairlift Advisor is committed to protecting your privacy. This policy explains what personal data we collect through our stairlift review and quote comparison service, why we collect it, and how we handle it.

What Data We Collect

When you use our quote request form, we may collect:

  • Your name — so our installation partners can address you personally
  • Phone number — so a trusted stairlift company can contact you to arrange a free home survey and quote
  • Postcode — to match you with stairlift companies that serve your area
  • Staircase type (straight, curved, outdoor, or unsure) — to provide relevant options and pricing
  • Budget range (if provided) — to help installers understand your expectations

We do not collect payment information. We do not collect health data or any special category data.

How We Use Your Data

We use your information solely to connect you with trusted stairlift installation partners who can provide free, no-obligation quotes. Your details are shared with up to 3 vetted installation companies who cover your area.

Who We Share It With

Your data is shared with:

  • Trusted stairlift installation partners — vetted companies who provide free home surveys and installation quotes in your area

We do not sell your data to third parties. We do not share your information with anyone other than the installation partners needed to fulfil your quote request. We never pass your details to cold-calling services.

Legal Basis

We process your data on the basis of:

  • Consent — you actively submit your details through our quote request form
  • Legitimate interest — to connect you with relevant stairlift services you have requested

Data Retention

We retain your personal data for up to 12 months from the date you submit a quote request. After this period, your data is securely deleted unless you have made a further request.

Your Rights

Under UK data protection law, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct any inaccurate data
  • Erasure — ask us to delete your personal data at any time
  • Withdraw consent — withdraw your consent to processing at any time
  • Complaint — lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us using the details below.

Cookies

This website uses only essential cookies required for the site to function. We do not use tracking cookies or third-party analytics that identify individual users.

Affiliate Relationships

The Stairlift Advisor earns a referral fee when you request quotes through our site. This commercial relationship is fully disclosed on our affiliate disclosure page. It does not affect our editorial independence — our reviews use the same transparent methodology for every brand, and no manufacturer has influence over our scores.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights: